Payment, Refund & Service Policy

Payment Terms

All services must be paid in advance unless otherwise agreed. Work begins only after payment confirmation.

Refund Policy

Due to the nature of digital services: no refunds once work has started, partial refunds may be considered before project start, no refunds for completed services.

• •No refunds once work has started
• •Partial refunds may be considered before project start
• •No refunds for completed services

Service Delivery

Delivery timelines are communicated before starting. Client must provide required information on time. Delays from client side do not qualify for refunds.

• •Delivery timelines are communicated before starting
• •Client must provide required information on time
• •Delays from client side do not qualify for refunds

Revisions

Reasonable revisions are included. Major changes may require additional cost.

• •Reasonable revisions are included
• •Major changes may require additional cost

Support

Support is included only if specified. Ongoing support requires a maintenance plan.

• •Support is included only if specified
• •Ongoing support requires a maintenance plan